The room was large with a nice big patio, they accommodated my dog and gave us a room with a huge patio. Excellent service from the valet, concierge and bell boys. People like him, ruining all hard work of other staff, because you most likely to remember cad security, than great bell service. River Rock Casino Resort: River Rock Hotel and Casino - See 2,008 traveler reviews, 686 candid photos, and great deals for River Rock Casino Resort. I felt realy disapointed, and I dont think I will go back any time soon, or even send my guests, as a concierge, to this property. Its not about what you ask, its all about HOW you ask!!!!! And I think people who bringing a lots of money in to the facility have to get at least welcome customer service, instead of be yelled by security guy. It was my Birthday, and of course all night was already ruined. While my friends all stand inside, and nobody got ask for a second piece of ID. He made me go back to my room to get my ID, when I came back, he stare at me and asked: ' Second piece?' I went back to my room again. I tried to explain that we just checked in, in to the Penthouse suite, and if its any ways for him to check it through my room number,coz I forgot it in my room, but he looks like he didnt even listen to me. Security guy in casino (Oleg Petra) was real cad and I felt like I am crossing illegaly border, when he raise his voice and ask for my ID.

River rock casino concierge